Refund Refund Policy

At Petoska, we take great care in fulfilling every order. All products are quality-checked and carefully inspected before dispatch to ensure they reach you in good condition.

We do not accept returns or exchanges due to personal preference, change of mind, incorrect selection of size or variant, or similar reasons.

Returns and exchanges will be considered only for the specific reasons and subject to the conditions outlined below.

Eligibility for Return or Exchange

A return or exchange request will be considered only in the following cases:

  • The wrong product was delivered.
  • The product has a genuine manufacturing or quality defect.
  • The product was received physically damaged.

To qualify for a return or exchange, all of the following conditions must be met:

  • The request must be raised within 24 hours of delivery.
  • A continuous, unedited package-opening/unboxing video is mandatory and must be submitted along with the request. Requests without a valid unboxing video may be rejected.
  • Clear photographs of the product, packaging, and shipping label must be provided, particularly where the product is damaged or incorrect.
  • The product must be unused, unworn, unwashed, undamaged, and in fully saleable condition.
  • All original tags, labels, and packaging must be intact and included with the product.
  • The product must not be shipped back until the return request has been reviewed and approved by someone from our team in writing. Returns sent without prior approval may not be accepted or refunded.

Failure to meet any of the above conditions may result in the return or exchange request being rejected, at Petoska's discretion.

How to Initiate a Return or Exchange

To request a return or exchange:

  1. Email us within 24 hours of delivery with your order number and details of the issue.
  2. Attach the required unboxing video, photographs of the product, packaging and shipping label, and proof of purchase.
  3. Our team will review the request and notify you whether it has been approved.
  4. If approved, we will provide the applicable return instructions and, where applicable, a return shipping address or shipping label.
  5. Ship the product only after receiving approval from us and ensure that it is returned in its original, unused, and saleable condition to the address provided.

Refund Process

  • Refunds are processed only after the returned product has been received, inspected, and the claim has been verified as genuine.
  • We will notify you once the inspection is complete and confirm whether the refund has been approved or rejected.
  • Approved refunds will be processed within 6–7 working days after verification.
  • Refunds for prepaid orders will be credited to the original payment method used at checkout.
  • For Cash on Delivery (COD) orders, our support team will contact you to collect your bank account details, as there is no original online payment method to which the refund can be credited. The refund will be processed to the provided bank account after the details have been received and verified.
  • If a return does not qualify for a refund, we at Petoska may, at our sole discretion, offer a coupon of equivalent value as a goodwill gesture for eligible cases unrelated to defects, damage, or incorrect-item claims. In such cases, the customer will be responsible for all applicable return shipping charges.